1.1. The holiday accommodation is made available by handing over the house keys (physical or digital via Guestkey).
1.2. If no other arrangements have been made, the holiday accommodation must be occupied by the lessee by 6.00 p.m. on the day of arrival. Lessees who cannot arrive before this time must inform the lessor of this, in time.
1.3. Possible complaints regarding the holiday accommodation must be taken up with the lessor/owner immediately, at the start of the rental period, but no later than 24 hours after commencement of the rental period, in order to enable the lessor to resolve the complaint satisfactorily. After this period, no claim can be made for a defect in the accommodation.
1.4. The lessor is not liable for the consequences of theft, accidents, or damage to property of the lessee, except in the case of fault on its part. Even then he lessor can never be obliged to compensate more costs or damages than which normal third-party insurance would provide cover under these circumstances.
On the day of departure, the lessee must leave the holiday residence before 10.00 a.m., if no other departure time has been agreed.
2. Reservation and payment
2.1. A reservation can be made via the website, by e-mail or by telephone, and is binding for both the lessee and the lessor, if the requested holiday accommodation is available in the specified period.
2.2. After reservation of the holiday accommodation, the lessee will receive a booking confirmation/invoice.
2.3. The total rent (including additional costs) must be paid 14 days before arrival.
2.4. With a reservation within 48 hours before arrival, the total amount must be transferred a.s.a.p.
2.5. A late payment may result in cancellation of the reservation.
2.6. Possible costs for money deposits and/or transfers are at the expense of the lessee.
2.7. Paying the (down) payment means that the lessee has taken note of and agrees to the general terms and conditions mentioned here and the full description of the holiday accommodation he/she has rented.
3. Cancellation and changes:
3.1. The lessor may be forced to cancel and dissolve the lease under special circumstances. Cancellation and dissolution must take place in writing. In that case, the lessor will do its utmost to offer the lessee an alternative. Should this not be to the satisfaction of the lessee, the lessor will refund all amounts paid by the tenant, without any liability on the part of the landlord.
3.2. The lessor is entitled to cancel and dissolve the rental agreement, with due observance of the following:
3.3. Cancellation can take place via e-mail: email@example.com.
3.4. Cancellations can be made free of charge up to 5 days before the date of arrival.
3.5. With cancellations within 5 days before the date of arrival, 100% of the reservation amount will be charged.
3.6. If the lessor does not show (no-show), 100% of the reservation amount will be charged.
3.7. If the lessor leaves earlier than the reserved check-out date, 100% of the not show (no-show), 100% of the reservation amount will be charged.
3.8. When booking a non-refundable rate, it is not possible to change or cancel your reservation free of charge.